We're here to help. Reach out through the app or email us directly.
How do I cancel my subscription?
On iOS, go to Settings → Apple ID → Subscriptions and cancel Mystery Lab. In the Facebook version there are no subscriptions — packs are one-time purchases.
How do I restore my purchases?
In the Mystery Lab app, go to the subscription screen and tap Restore Purchases.
What is the 7-day free trial?
All new subscribers get a 7-day free trial. You won't be charged until Day 8. Cancel any time before that and you owe nothing.
My account isn't working. What should I do?
Try signing out and back in. If the issue persists, contact us via the in-app chat or email above.
How do I delete my account?
Go to Profile → Delete Account and confirm: your account, cases, conversations with suspects and your partner are deleted right away. This works the same in the iPhone app and on Facebook. You can also email us and we'll delete everything within 30 days. Details:
selectic.ai/delete-data.html.
