Support

We're here to help. Reach out through the app or email us directly.

Contact Us

In-App Support Chat

The fastest way to get help. Open the MysteryLab app, go to your Profile, and tap Support. We typically reply within a few hours.

Open MysteryLab App

Email Support

Prefer email? Write to us and we'll get back to you as soon as possible.

hello@mysterylab.app
Common Questions
How do I cancel my subscription?
On iOS, go to Settings → Apple ID → Subscriptions and cancel MysteryLab. On web, go to Profile → Manage Subscription.
How do I restore my purchases?
In the MysteryLab app, go to the subscription screen and tap Restore Purchases.
What is the 7-day free trial?
All new subscribers get a 7-day free trial. You won't be charged until Day 8. Cancel any time before that and you owe nothing.
My account isn't working. What should I do?
Try signing out and back in. If the issue persists, contact us via the in-app chat or email above.
How do I delete my account?
Go to Profile → Delete Account, or contact support and we'll remove your data within 30 days.